How long will it take for the order to reach me?

Please refer to the order details page for estimated shipping and delivery timelines for your orders. From the time of shipping, it takes 5-7 days for orders to reach you

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please contact us: +91 9656357307

My order has been shipped. Can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. Also, you can go to My Accounts → Orders and track order status from the details page

You can track the status of your package 24 hours after your order is dispatched
from our warehouse

Returns, Refunds, Cancellations

Step 1 – Raise a return/replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s). Please raise a request here with order and contact details. You can also raise a request with us using the Chat option. In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery

Step 2 – Give us 2 working days to review your return request

Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you

Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges

Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/tampered product or packaging
  • Incomplete order
  • Missing products

Under what conditions return/ replacement requests will not be accepted?

  • Opened/used/altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • The return/replacement request is generated after 7 days from the date of delivery.
  • The damaged/ missing product is reported after 2 days from the date of delivery

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

Please call us on +91 9656357307 (Mon – Fri – 9 am to 6 pm), and we will help you in cancelling the order.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days in case of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.